Expanding Appointment Capacity with Spakinect - A Case Study
The Challenge
ABC Med Spa*, a bustling aesthetic clinic, faced a common challenge: they were struggling to keep up with demand for Good Faith Evaluations (GFEs). Their in-house medical director was juggling several professional obligations and couldn't be everywhere at once. While substitute providers were an option, ABC Med Spa found that they lacked specialized knowledge and experience in aesthetics, leading to inconsistencies in treatment plans and patient satisfaction.
With a high volume of GFE appointments and limited availability of their in-house medical director, the clinic needed a reliable solution to meet customer demand. The financial commitment to an in-house Nurse Practitioner was going to cut into the bottom line, so ABC Med Spa was searching for solutions in an industry where patient experience is paramount.
Discovering Spakinect
The clinic first heard about Spakinect through industry referrals and decided to explore further. Despite initial unfamiliarity with aesthetic telehealth, ABC Med Spa was reassured by Spakinect's team that the service offers fully compliant, high quality telehealth visits at a reasonable price.
ABC Med Spa was happy to hear that Spakinect’s telehealth provider team is employed by Spakinect and is intimately familiar with aesthetic medicine and treatments. This expertise enables Spakinect’s providers to offer a premium, personalized experience to patients that is consistent with ABC MedSpa’s luxury customer experience.
Launching with Spakinect
Integrating Spakinect into ABC Med Spa's existing workflow was seamless. When the in-house provider was unavailable to provide a GFE, the ABC staff simply entered the patient into the on-demand virtual waiting room and a Spakinect provider would see the patient, on average, within 90 seconds.
ABC Med Spa praised Spakinect's exceptional support throughout the implementation process, noting that the team was proactive, responsive, and attentive to the clinic's needs, providing valuable insights and recommendations for maximizing the service's benefits.
Results and Benefits
Since beginning service with Spakinect, ABC Med Spa has effectively been able to “stretch” the capacity of their single medical director. Without hiring additional staff, the medspa has been able to see more patients, reduce patient wait times, and see increased patient satisfaction as a result. For example, patients no longer experience awkward wait times (while waiting for an overbooked medical director), leading to a more positive experience.
Conclusion
In summary, Spakinect has proven to be an invaluable asset to ABC Med Spa. Higher patient throughput has increased revenue and patient satisfaction (which influences customer return visits).
ABC Med Spa highly recommends Spakinect to other medspas in the industry. The personalized treatment screening, user-friendly app, and exceptional customer service make Spakinect stand out among competitors. Spakinect has become an integral part of ABC Med Spa's operations.
*Business name changed for anonymity